How long will my order take to arrive?
Orders for items which are in stock will be despatched same day if ordered before 12pm. Where items are currently out of stock we will keep you informed of the expected delivery date.  We always email an estimated despatch date within 24 hours (excluding weekends) of receiving your order.

How much is delivery?
Shipping will be calculated once your enquiry has been processed.

What does my 'delivery' charge include?
We use only the most reliable couriers to deliver your goods.
It is our duty of care to ensure that your order gets to you without any damage in transit.

What payments methods do you accept?

Credit/Debit Card via Stripe
We use Stripe to securely process card payments. They have been audited by a PCI-certified auditor and are certified to PCI Service Provider Level 1. This is the most stringent level of certification available in the payments industry.

If you have a PayPal account choose this option and you’ll be able to quickly and easily log in to your account and make a secure payment.

Pre-approved accounts can also pay on account.
If you are a Branch Secretary you are able to set up a pre-approved credit account and receive an invoice for your items rather than paying by bank/credit card when purchasing. You are able to pay by branch cheque within 30 day terms.

I'm struggling to make payment or use the website, what can I do?
Most problems encounter are down to the web browser that you are using, especially if you are using Internet Explorer which is now very outdated. We'd recommend that you try placing your order again using either Chrome, Firefox or Opera.

When will I receive an invoice?
A copy of the invoice will be communicated via email and a hard copy can be sent on request.

Am I able to add to my order once it has been placed? Of course. The sooner the better if you prefer for the whole order to be sent at the same time.  Please ring our sales team on 01623 636 602, quoting your online order number and any member of the sales team will be happy to help.

Will I need to be at work to receive my delivery? We are not insured to leave your order in an unsecured area; therefore it will need to be signed for.  Please make sure someone is available to sign for the goods.

Can I request a timed next day delivery? If the item that you have ordered is in stock and ordered before 12:00pm we can achieve a timed next day delivery.  Additional costs will apply.  Please call our sales team on 01623 636 602 to request a price for a timed next day delivery if required.

Can I return my order? You can return stock items for a full refund on the product.

Please return to:
Pellacraft Ltd,
Hermitage House,
Hermitage Way,
NG18 5ES. 

It is always safer to guarantee the delivery back to Pellacraft either by courier or Royal Mail Special Delivery as we can only refund on return of the items. If your item is faulty or damaged we will refund the cost of the postage and replace the item.

For any other queries, please contact 01623 636 602 for help and assistance.